"Ways to Quality" is a comprehensive process-oriented management- and quality-development procedure. It makes visible and regulates the formative forces working into an organisation. An understanding of this leads to impulses for revising or reshaping existing processes, structures and regulations. Conscious work with the formative forces available creates social conditions for qualitative achievement, at the same time transforming co-working into a process of development for those involved.

"Ways to Quality" is directed mainly toward organisations in which work between human beings forms the core of the task. The activity necessary for the performance of the task cannot be planned and delivered in an exclusively technical way, since it unfolds interactively through the interrelationship of those concerned. Its content, course and effectiveness are co-determined through the contribution of the client. The aim is to enable a thoroughgoing individualisation of the service provision.
This provision of so-called relationship-based services is not susceptible of regulation through integrated systems of prescriptive guidelines for action. The aim here is not standardisation but a thoroughgoing individualisation of the activity comprising the service. This activity demands continual creative encounter and engagement from the participants. The systematic enabling and safeguarding of these creative processes and of creative spaces for this formative activity is a fundamental concern of "Ways to Quality".

Introducing and applying the quality management in an appropriate way is the best preparation for an Initial Audit and ensuing Certification. Advice on introducing the quality management does not fall within the scope of Confidentia?s tasks but can be facilitated by the Ways to Quality Foundation.
Further information on "Ways to Quality" and on the character of relationship-based service can be found at: www.wegezurqualitaet.info

What are the benefits of Certification based on "Ways to Quality"?

About 300 organisations worldwide are now working with this procedure, of which roughly 70 have so far gone on to an Audit and Certification. A decisive factor in taking this step is often the wish to obtain, through an external Audit, an objective and comprehensive picture of how effectively the procedure is being applied, in order that the activity in the organisation may be directed toward the fulfilment of its task and that the organisation?s effectiveness and capacity for development may be assured. Alongside this element of focused self-examination as to the organisation?s own development potential and its need for further development, an important role is played by the increase in public confidence which a Certification can create among clients and authorities.